Forest
UK Ltd
Forest U.K. is an industry leader in the design, development
and service of beer dispense equipment. As well as providing
the full range of services in the design and manufacture of
dispensers, Forest UK provides a complete maintenance provision
to their customers.
Key requirements from a service management system included
flexible generation planned maintenance visits, and open access
to the database for management reports.
“The client/server database means that I can report
directly from Service Manager using my preferred report writer
and produce an unlimited combination of reports for our management
team. I can create the report to contain the exact data in
the format I want to see.”
Neil Fraser: Head of IT
The facility to create and advance plan
maintenance calls is a fundamental part of their service department.
Allocating engineers and informing customers of maintenance
visits has been key to their maintenance provision.
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